1. I forgot my password, what can I do?
If you forgot your password, get into “My Account” and then “Forgot your password?” You just need to write your -email address, click on “Send Reset Link” and you will receive an automatic e-mail with your password. If this does not work, you can contact us by calling +34 648 900 231.
2. Once I am registered, how can I modify my details?
Under “My Account”, you will find the sections “My personal information” and “My addresses”. Once you have modified your details remember to save the changes.
3. Do the prices shown in the website include taxes?
The prices you see on the website do not include taxes. Once we send you the pro forma invoice, you will see the total of the invoice including taxes, according to the tax bracket you are on.
4. How and when do I make the payment?
Once you place the order, you will receive a delivery note via e-mail with all the details in order to make the wire transfer.
5. Where will I receive my order?
You will receive the order at the requested shipping address. Remember that, if you like, you can specify an alternative delivery address, different from your billing address.
6. My order has not arrived yet. What should I do?
To check the delivery status of your order, go to “My Account”. There, you will find the section “Order History and Details”, where you can find the status of every one of your orders. If you have any doubts, contact our customer service by calling +34.932 777 928 or send us an e-mail to firstname.lastname@example.org
7. Will I know in advance when will I receive my order?
When your order leaves our facilities, you'll receive a message from our shipping company with your tracking number, so you can enter the company's website and check your delivery status.
8. What happens if there is no one in when my order arives?
If, for any reason, there is no one in when the shipping company goes to deliver your order, our shipping company will leave a note stating that they tried to deliver the order and nobody was in. Also, they will try to contact you to set another date. After two attempts, you will need to contact our shipping company in order to figure out how to proceed.
9. Wher can I send my order?
You can send your order anywhere around the world, except for post office boxes.
10. If there is any problem with my order, what can I do?
If these answers do not solve the problem, please, contact our customer service by calling +34 932 777 928 or internationally through WhatsApp to +34 648 900 231 or send us an e-mail to email@example.com
11. I still have some doubts, can I contact you?
If you have any other doubt, contact our customer service by calling +34 932 777 928 or internationally through WhatsApp to +34 648 900 231 or send us an e-mail to firstname.lastname@example.org