01. I FORGOT MY PASSWORD, WHAT CAN I DO?

If you forgot your password, get into “My Account” and then “Forgot your password?” You just need to write your email address, press “Send Reset Link” and an email will be sent automatically with your password. If this does not work you can contact us by calling 93 277 79 28.

02. ONCE I AM REGISTERED UNA VEZ REGISTRADO, HOW CAN I MODIFY MY DETAILS?

Under “My Account”, you will find the sections “My personal information” and “My addresses”. Once you have modified your details remember to save the changes.

03. DO THE PRICES SHOWN INCLUDE TAXES?

The prices you see on the website do not include taxes. Once we send you the Proforma invoice, you will see the total of the invoice with taxes depending on the tax bracket you are on.

04. HOW AND WHEN DO MAKE PAYMENT?

Once you placed the order, you will received a delivery note via email with all the details to make the wire transfer.

05. WHERE WILL I RECEIVE MY ORDER?

You will receive the order at the requested shipping address. Remember that, if you like, you can specify an alternative delivery address, different from your billing address.

       

06. MY ORDER HAS NOT ARRIVED. WHAT DO I DO?

To check the delivery status, go to “My Account”. There you will find the section “Order History and Details”, where you can find the status of every one of your orders. If you have any doubts contact our customer service by calling 93 277 79 28 or send us an email to info@vesmer.es

07 WILL I KNOW WHEN WILL I RECEIVE MY ORDER?

When your order leaves our facilities you'll receive a message from our shipping company (Nacex or FedEx) with your tracking number, so you can enter the company's website and check your delivery status.

08. WHAT HAPPENS IF I'M NOT THERE WHEN MY ORDER ARRIVES? 

If for any reason when the shipping company goes to deliver your order you are not home, Nacex (or FedEx) will leave a note stating that they had tried to deliver the order and nobody was there. Also, they will try to contact you to set another date. In the case of two attempts, you will need to contact Nacex or FedEx to figure out how to proceed.

09. WHERE CAN I SEND MY ORDER?

You can send your order to any address in Europe. Currently, Vesmer does not deliver to Islas Canarias, Ceuta or Melilla, as just as any post office box.

10. IF I HAVE ANY PROBLEM WITH MY ORDER, WHAT CAN I DO?

If these answers do not solve the problem, please, contact our customer service by calling 93 277 79 28 or send us an email to info@vesmer.es

11. NEVERTHELESS, I STILL HAVE DOUBTS, CAN I CONTACT YOU?

If you have any other doubt, contact our customer service by calling 93 277 79 28 or send us an email to info@vesmer.es